01/14/2020: Required Disclaimer when Providing External Servicer/Subservicer Process Information

This procedure is for Servicing 911 and the Interim Servicing Call Center. 

A new disclaimer, shown below, must be included in emails and spoken to callers when providing information about procedures and guidelines for any of the external servicers/subservicers.  

This includes information regarding:

  • Recast
  • Bi-Weekly Payments
  • PMI Removal
  • Any process or option offered by an external servicers/subservicers

DISCLAIMER:  Fairway does not own or influence this information and cannot confirm its accuracy on a day-to-day basis. This information is owned and controlled by the referenced Servicer and/or Subservicer. 

This information may change at any time and Fairway (as a third party) would not be advised of changes. This information is gathered as a courtesy by periodically contacting these servicers and subservicers and asking that they voluntarily share their current process/policy specific to these activities. 

Include this disclaimer when sending information via email to Fairway Loan Officers, Branch Staff or other employees.  Read this disclosure verbatim if on a phone call and providing this information.

When emailing or speaking with customers, provide this disclaimer.  Encourage them to contact their current Servicer directly for all process requirements and guidelines.

See your Manager or Lead if you have any questions.