01/20/2020: Revised Mailing Dates for 1098 Mortgage Interest Statements for Retained Servicing Loans

The information referenced below contains changes to the content presented during the Year End Training Sessions that occurred on January 14 – 15, 2020.


The mailing date for the 1098 Mortgage Interest Statements for Retained Servicing Loans has been delayed.  


  • These 1098 statements will be mailed on Tuesday January 21, 2020 
  • This mailing will not include the buck slip insert advising customers they will receive multiple 1098 statements

An email communication will be sent to customers who provided consent to receive emails from Fairway/ServiceMac.  This email will advise the 1098 statements will be mailed no later than January 31, 2020 and will be viewable on the website and mobile app.  The verbiage in the email will be communicated to all team members once final approval has been issued.


When speaking with customers regarding 1098 Mortgage Interest Statements on Retained Servicing Loans, it is important to advise customers they will receive multiple statements for 2019 if the servicing of their loan transferred from Cenlar to ServiceMac.


Click here to view the updated Year End reference material for Retained Servicing Loans in KnowledgeOwl.  Status updates will be communicated as information is available.


See your manager or lead if you have any questions.