01/30/2020: Issues with Loans Transferred to TMS The Money Store

The information in this newsflash applies to Interim Servicing and Servicing Transferred loans.

The New Loan Setup Department has advised of 5 loans that transferred from Fairway to TMS The Money Store effective January 10, 2020 that are experiencing issues.  The loans transferred from Fairway with correct data and information.  Once the loans were received at TMS The Money Store, they did not board correctly to their servicing system.  

Should any of these 5 customers call Fairway regarding this transfer or issues with their loan at TMS The Money Store, connect the call to either Nikki Motheral or Sandi Loeffler.  They will assist on these 5 loans.

Nikki Motheral – Transaction and Servicing Release: 469-910-0340

Sandi Loeffler – New Loan Setup Supervisor: 469-287-7318

The Loan Numbers and Customer Names are:

  • 2590360387 – Michael Robinson
  • 3200248903 – Randall McClure
  • 3570353588 – Dominick Mollica
  • 5440241631 – Samuel Burnett
  • 9020307461 – Gary Borella

Please see your manager or lead if you have any questions.