02/09/2021: Do Not Process Payoff Statement Requests on Loans Transferred to Flagstar Bank

Please do not order payoff quotes (new or updates) on loans that transferred in the February 1, 2021 bulk sale to Flagstar Bank. As of the transfer effective date, Fairway/ServiceMac no longer performs the servicing on these loans. 


 Make sure to review the loan status before generating payoff quote requests.


Anyone requesting a new payoff quote or an updated payoff quote on these transferred loans should be directed to Flagstar Bank for further assistance.


  • Toll free: (800) 968-7700 Monday – Friday 7:30 a.m. – 8:00 p.m. ET, and Saturday 7:30 a.m. – 4:00 p.m. ET
  • Website: www.flagstar.com/myloans