02/17/2021: Interim Servicing Customers Mailed Notice of Transfer Containing Incorrect Transfer Date

A small population of interim servicing loans transferring to Mr. Cooper were mailed Notice of Transfer letters containing an incorrect transfer effective date.  Loan List Mr Cooper NOT 02172021.xlsx


The Notice of Transfer letters reference the transfer effective date as March 1, 2020.  The actual transfer effective date for these loans is March 1, 2021.


Confirm the actual Transfer Effective Date in FICS by selecting the Miscellaneous Fields folder:


 

Then view Field 129 New Servicer Name: 


Corrected letters will be printed and mailed by 2/19/2021.


Should customers call about this letter, advise the following:

  • Confirm with customers the accurate transfer effective date is March 1, 2021
  • Inform customers a corrected letter has been mailed to them
  • Apologize for any inconvenience or frustration this may have caused