02/17/2021: Retained Servicing KnowledgeOwl - New Newsflash has been Published

ServiceMac published a new newsflash in the Retained Servicing KnowledgeOwl titled “Mailing Delays” on February 15, 2021. 

View the “News Flash!” section and then “February 2021” to view the information and all newsflash updates.

The content published by ServiceMac in this newsflash is shown below.

02/15/2021: Mailing Delays

Last Modified on 02/16/2021 4:39 pm EST

Due to the inclement weather in Texas, one of our print vendors has been affected.  We may see some delays in printing of bills or other statements.

UPDATE:  We now have confirmed that some statements have not shipped on time.  Due to the non-improving conditions, we expect there will be additional impacts as we continue to navigate the situation in the coming days.

The statements that were not sent in the regular SLA should be mailed 02/16/2021.