The information in this newsflash applies to Interim Servicing and Servicing Transferred loans.
If customers contact the Interim Call Center or Servicing 911 advising they have been impacted by the Coronavirus and are experiencing a financial hardship, please connect them to Sandi Whitcomb or Dewanna Richard.
Sandi Whitcomb – Senior Default Analyst (469) 228-4176
Dewanna Richard – VP Loss Mitigation and SPOC (469) 910-0030
If Sandi and Dewanna are not available, advise customers to leave a voicemail. Their call will be returned within one business day.
Directions for Retained Servicing Loans will be provided later today in a separate communication.
Please see your Manager or Lead if you have any questions