The information in this newsflash applies to Retained Servicing loans.
A new greeting message – shown below – will be added to the IVR before end-of-business Tuesday March 31, 2020. This greeting will play for all Retained Servicing customers who call the toll-free number (877-297-5350).
Thank you for calling Fairway Independent Mortgage Corporation. We are experiencing high call volume and extended hold times. If you are experiencing a financial hardship due to the COVID 19 Pandemic impacting your ability to make your monthly mortgage payment, please know Fairway is committed to our customers and will assist you with available options to help you and your family during this time. Please remain on the line, and we will answer your call as quickly as possible. Visit www.myfairwayservicing.com for more details. Thank you for your patience, and we look forward to speaking with you.
Please see your manager or lead if you have questions.