03/31/2020: Upload Insurance Policies and Request Premium to be Paid

The information in this newsflash applies to Retained Servicing loans and is primarily targeted for use by the Servicing 911 team, team leads and management who have access to DMS. 


The process to upload insurance policies for Retained Servicing Loans and request payment for premiums due has been updated in KnowledgeOwl.  


Click Here to view this information.


This is a three step process:

  • Upload Insurance Policy to ihaveinsurance.com/fairway
  • Open applicable task to request disbursement of insurance premium
  • Upload copy of policy to DMS


This information is located in the Servicing 911 and Interim Call Center section in KnowledgeOwl, then click Insurance to view this procedure.


Please see your manager or lead if you have questions.