05/04/2020: Authentication Code Required when Transferring Callers to National General

National General – the Insurance and Loss Draft Claim Processing Center for Retained Servicing Loans with ServiceMac – now requires an Authentication Code when a Fairway Customer Experience Specialist transfers a customer call.  

By providing this Authentication Code, National General will not have to re-authenticate the customer.

This will reduce frustration and improve the customer experience.  Make sure to understand the Authentication Key described below.  The code changes monthly based on the month and the year.

Authentication Key:

NG = National General

FW = Fairway

MMYY = Current Month and Year – this will change monthly

Example: The Authentication Code for May 2020 is: NGFW0520