06/25/2020: Content Updates - Encompass and FICS Processes

Procedures have been added to KnowledgeOwl for Servicing 911 and Interim Servicing for the following:

  • Generating History Statements in Encompass
  • Generating History Statements and Payoff Statements in FICS


Click here to view the Encompass procedure updates

Click here to view the FICS procedure updates


This content is viewable in KnowledgeOwl by following the path referenced below:

  • Servicing 911 and Interim Call Center

Then click either

  • Encompass or FICS to view content