Information in this Newsflash applies to Retained Servicing Loans.
Follow the steps below when customers or third parties request a Verification Of Mortgage (VOM). Specific to Servicing 911, instructions are included to retrieve a pdf file of the VOM Form from Web Direct to email to loan officers, customers, or third parties.
Remember: Third Party Authorization is required to send a VOM to a third party.
Access the PL03 screen in MSP and order the applicable On Line Letter Writer (OLLW) Letter ID:
- QW019 to send the VOM Form by fax or e-mail
- QW020 to send the VOM Form by mail
To order the QW019 letter - VOM to send by fax or e-mail:
- U035 Name Prompt: Type the name of the customer or the third party who will be receiving the VOM
- U050 Fax Number / Email Prompt: Type the fax number or the email address for the customer or the third party who will be receiving the VOM
- U035 Name Prompt: Type the name of the customer or the third party receiving the VOM
Note: MSP does not have spell check or auto-format, the text appears on the form exactly as it is typed on the PL03 screen. Make sure spelling and formatting are correct before pressing <Enter>
- Press <ENTER> to create the VOM form, and view this form on the PL05 screen
- The QW019 VOM Form will print in the Mailroom in the Servicing Center and will be faxed or e-mailed to the requestor
To order the QW020 letter - VOM to send by mail:
- U035 Name Prompt: Type the name of the customer or the third party who will be receiving the VOM
- U036 Address Line 1 Prompt: Type the mailing address for the customer or the third party who will be receiving the VOM – include number, street name and any unit number or suite number on this line
- U037 City, State Prompt: Type City and State of the mailing address for the customer or the third party receiving the VOM – make sure to type this information in the format of - City, State
- 035 Name Prompt: Type the name of the customer or the third party who will be receiving the VOM
Note: MSP does not have spell check or auto-format, the text appears on the form exactly as it is typed in to the PL05 screen. Make sure spelling and formatting are correct before pressing <Enter>
- Press <ENTER> to create the VOM form, and view this form on the PL05 screen
- The QW020 VOM Form will print in the Mailroom in the Servicing Center and mailed to the requestor
Servicing 911 may retrieve a PDF image of the QW019 VOM from Web Direct to immediately email or fax to a Fairway Loan Officer or customer.
Access Web Direct and click on Display Letter
- Locate the QW019 letter id and double-click to open the letter in a pdf format
- Save a copy of the pdf
- Attach to a secure email to send to the customer or loan officer
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