07/27/2020: Waiving Late Fees on Retained Servicing Loans

The Late Fee Waiver Guidelines and Procedures section on the Cashiering and Fees page in KnowledgeOwl has been updated.  


Always use the MSP Director Script when processing a late fee waiver request.  If the MSP Director Script is not available, the steps to manually process a late fee waiver are documented in this section.


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Please contact your Team Lead or Manager if you have any questions.