07/28/2020: Requesting a New Analysis on Retained Servicing Loans

Customers may request an off-cycle escrow analysis for various reasons.  When speaking with customers, it is important to explain the last completed escrow analysis and determine if the explanation assists with their understanding of the escrow account.  


  • View the last completed escrow analysis on the ANA1 LAST screen in MSP
  • View the last completed Escrow Analysis Disclosure Statement mailed to customers by accessing DMS and searching the Customer Contact folder


There must be a change to an escrow element resulting in a monthly payment change to request a new escrow analysis.  Possible reasons include:


  • Taxes and/or insurance have decreased or increased - the adjusted tax and/or insurance amounts must be updated on MSP prior to requesting a new analysis
    • View tax information on the TAX2 screen in MSP
    • View insurance information on the HAZ1 screen in MSP
    • Review account notes on the NOTS screen in MSP


  • A refund was received and deposited into the escrow account after a recent tax and/or insurance disbursement
    • Review the transaction history on the SER1 HIST screen or the P309 screen in MSP
    • Review account notes on the NOTS screen in MSP


  • A supplemental tax bill had been recently disbursed from the escrow account and customers request to begin paying towards the bill through future payments
    • Review the transaction history on the SER1 HIST screen or the P309 screen in MSP
    • Review account notes on the NOTS screen in MSP


Check the Escrow Analysis State Matrix to determine if there is an upcoming analysis.  Search for “Escrow Analysis Schedule” in KnowledgeOwl to view this information.


  • If a scheduled escrow analysis will occur within the next 60 days, advise customers of the upcoming analysis timeframe


  • If customers still wish for a new escrow analysis at this time and a pending analysis is scheduled within the next 60 days, advise it is possible another analysis may be performed at their annual scheduled date


Once the above reason(s) for the Escrow Analysis has been determined, open the ANA001 task. 


The following information must be entered into the task notes as directed by the task notes template for the ANA001 task:

  • EFFECTIVE DATE OF ANALYSIS:  MM/YY - IF EFFECTIVE DATE IS BLANK, DEFAULT WILL BE 45+ DAYS FROM TODAY
  • REASON FOR OFF-CYCLE ANALYSIS:  DOCUMENT THE REASON FOR THE ANALYSIS - PLEASE BE SPECIFIC WITH THE REQUEST

Shown below is a sample of the task notes template.  This displays on the TSK1 screen when opening tasks. 


This information has been updated in the Escrow section in KnowledgeOwl under the article titled “Requesting a New Escrow Analysis”.