A recent ServiceMac review of Lien Release Recording Fees (for paid off loans) determined some fees were listed incorrectly in the Black Knight MSP system. This resulted in Recording Fee overcharges (average of $10 per person) for 359 customers.
These impacted customers will receive a refund check representing any overcharged amount for the fee along with a letter of explanation. The verbiage in this explanation letter is shown below:
City, State Zip Code
LOAN NUMBER: 0000000000
Dear Customer Name(s):
You previously paid off the mortgage account referenced by the loan number above. We have identified that an overcharge occurred associated with the recording fee during the lien release process. Please find the attached refund check for the overage that was identified. We apologize for any inconvenience this may have caused.
Please contact us at (877) 297-5350 from 8:00 a.m. – 5:00 p.m. Central Time Monday through Friday with any questions you may have. You can also reach us via email at email@example.com
Customer Experience Team
The refund checks and letters mailed on August 5, 2020. Please contact your team lead or manager if you have any questions.