08/14/2020: Add Escrow Account Requests for Retained Servicing Loans

An updated procedure for requests to add escrow accounts to retained servicing loans has been published in KnowledgeOwl.  

Some steps in this process have changed from the previously published information.  

Click Here to view this content, or type Add Escrow Account in the KnowledgeOwl search bar.

Some of the steps in this procedure include:

  • Discuss request with customers to ensure understanding
  • Order a letter and form to be mailed to customers 
  • Customers complete and return form to the Escrow Department
  • Upon receipt of completed form the Escrow Department sets up account and analyzes the loan
  • Comment Code has been updated
    • CSSEAD is the correct comment code to use
    • Discontinue using comment code ESCADC