Follow the steps listed below to open the Recast Request Task and order the RC001 Recast Letter. The process has been updated to now open a task when generating the Recast Letter.
To Initiate the Recast Process:
- Navigate to TSK1
- Open SPRCST Task
- Press Enter
- The TSK3 Screen will appear
- Type "P" in the ACT field to order the RC001 Letter and press Enter
- Advise borrower they will receive the form in 7-10 days
- Advise that we must have form and funds on file before recast can take place
- View a copy of the letter on the PL05 screen
This process has been updated in KnowledgeOwl.