09/22/2020: Email Sent to Retained Servicing Customers Impacted by Hurricane Sally

Email Sent to Retained Servicing Customers Impacted by Hurricane Sally

A population of 274 retained servicing customers potentially impacted by Hurricane Sally received an email containing direct links to the disaster relief information page on www.myfairwayservicing.com.  This email also contains resourceful information for customers to contact FEMA and the Red Cross for additional assistance information.  Scroll down to view details contained in the email.  

Review the Disasters section in KnowledgeOwl for Retained Servicing Loans.  Articles in this section include:

  • Talking points and empathy phrases to use when speaking with impacted customers
  • Required phone procedures and use of the Disaster Director Script to code and document loans with potential damage impacts


Hurricane Sally Impact 

Your health and safety are a critical priority at this time. To aid you in preparation, we wanted to ensure you have all of the disaster relief resources when it comes to your home. You can obtain information on disaster relief by visiting our website

Here to Help
 In the event your property incurs damage, reach out to your homeowner's insurance company. If you are having any difficulty locating your policy information, please contact our Customer Experience team for assistance. (877) 297-5350, Monday - Friday 8:30 am to 5:00 pm CT. 

Additional Disaster Tools 


Red Cross

    Learn More     

Questions? Contact Us
 Monday - Friday 8:30 am to 5:00 pm CT
 Customer Experience (877) 297-5350

Correspondence: P.O. Box 100100, Duluth, GA 30096-9377
Qualified Written Request: P. O. Box 100101, Duluth, GA 30096-9377