Email Sent to Retained Servicing Customers Impacted by Hurricane Sally
A population of 274 retained servicing customers potentially impacted by Hurricane Sally received an email containing direct links to the disaster relief information page on www.myfairwayservicing.com. This email also contains resourceful information for customers to contact FEMA and the Red Cross for additional assistance information. Scroll down to view details contained in the email.
Review the Disasters section in KnowledgeOwl for Retained Servicing Loans. Articles in this section include:
- Talking points and empathy phrases to use when speaking with impacted customers
- Required phone procedures and use of the Disaster Director Script to code and document loans with potential damage impacts