10/01/19 - Important: Recurring ACH Drafts

Recurring monthly ACH drafts that are set up on the MAS1 DFT1 screen will draft between the 1st and the 10th of the month as selected by the customer.  

This includes loans due for the current month’s payment and loans that are pre-paid and due for future month’s payment(s).

Please make note of this information regarding pre-paid loans as it is a change to the information provided during training.
 
Today, we have been made aware of customers due for November 1, 2019 or December 1, 2019 (pre-paid) and enrolled in ACH who are seeing a pending payment withdrawal on their checking account.
 
Our Cashiering Department is running reports at this time to determine the potentially impacted population.  We may launch outbound call campaigns tomorrow, as warranted.

The prior information provided in training advising that paid ahead loans enrolled in ACH would not draft was incorrect.  

If you have a caller who has questions or concerns regarding this issue please ask for assistance.  

More details will be provided as soon as they become available.