Please follow these steps listed below when submitting a request to delete and reset a customer’s enrollment to the online website and/or mobile app for MyFairwayServicing.com.
Send an email to Julie Presley, copy Blake Buford, and provide the following information:
- Subject Line: Delete Online Registration – Loan Number 0000000000
- Include the following details in the body of the email
- Customer Name
- Loan Number
- Username customer created when registering online
- Email Address customer used when registering online
- Reason the account needs to be reset
These requests will be submitted at the end of the business day.
Advise a 48 to 72 hour turn-around time for the account to be reset.
This is a temporary process, and additional information will be communicated when this process changes.