10/14/2020: Updated Newsflashes are Published for Retained Servicing Loans

Important procedure updates have been published in the October 2020 News Flash! Section in the Retained Servicing KnowledgeOwl.  


Click here to view this content.  Updates include:   


10/05/2020:  Technical Support –additional troubleshooting tips to cover with customers experiencing technical issues on the Web Portal or Mobile App


10/06/2020:  Payment Option Updates – key process update regarding pre-paid loans and how far in advance prepayments are accepted


10/12/2020:  Special Products Callback – a new task id is to be used when requesting a call back from this department with specific task notes requirements


10/13/2020: Escrow Reminders – be sure to review the key points listed


10/14/2020:  Requests to Hold Escrow Disbursements – new procedure for handling these requests

  • Note: this does not change the existing procedure Servicing911 uses when processing payoff and disbursement stop requests for internal refinances.


Make sure you stay up-to-date on new information published in the News Flash! section of the retained servicing KnowledgeOwl.