Important procedure updates have been published in the October 2020 News Flash! Section in the Retained Servicing KnowledgeOwl.
Click here to view this content. Updates include:
10/05/2020: Technical Support –additional troubleshooting tips to cover with customers experiencing technical issues on the Web Portal or Mobile App
10/06/2020: Payment Option Updates – key process update regarding pre-paid loans and how far in advance prepayments are accepted
10/12/2020: Special Products Callback – a new task id is to be used when requesting a call back from this department with specific task notes requirements
10/13/2020: Escrow Reminders – be sure to review the key points listed
10/14/2020: Requests to Hold Escrow Disbursements – new procedure for handling these requests
- Note: this does not change the existing procedure Servicing911 uses when processing payoff and disbursement stop requests for internal refinances.
Make sure you stay up-to-date on new information published in the News Flash! section of the retained servicing KnowledgeOwl.