10/27/2020: Loss Payee Insurance Letters Generated with Incorrect Mortgage Servicer Name

On October 12, 2020, Insurance Loss Payee Change Letters (mailed to homeowners insurance providers when loans transfer to new Servicers) incorrectly listed Central Loan Administration & Reporting (CENLAR) as the new Servicer instead of Dovenmuehle (DMI).  

  • New Loss Payee Change Letters containing the name of the correct Servicer (DMI) will be mailed to insurance providers for impacted loans on October 27 – 28, 2020

  • Images of these letters will be viewable in the Radstar folder in FICS

Talking Points - Should loan officers, customers, or insurance companies inquire about this letter, advise the following:

  • Letters dated 10/12/2020 advising loans transferring to CENLAR generated in error
  • Advise a corrected letter will be mailed to insurance providers
  • Provide caller (if properly verified) the name and contact information of the new Servicer
  • Apologize for any inconvenience this matter caused