11/03/2020: Procedure for Requesting the Early Payoff Date has been Updated

Loan officers may inquire about a fee amount or chargeback cost to their branch if they refinance a loan less than 6 months from the origination date of the loan.  Most Fairway originated loans have a timeframe requirement that must be met before being eligible to refinance without a cost being assessed to the originating branch.

New Procedure:  Forward the email request from the LO to the Early Payoff Group (EPO).  Copy the LO on the email, and use the template provided below when sending the request to EPO:

Email: epo@fairwaymc.com

Copy and paste the template below, and be sure to update the variable fields to customize the response to the LO:  

<Beginning of template>

Thank you for contacting Servicing911 regarding an early payoff fee.  We are forwarding your request to the Early Payoff (EPO) Team.  As this team is the subject matter expert on this topic, we know you will receive a timely and accurate response to your inquiry.

EPO:  Please assist with the request below.

  • [Loan number and customer name]
  • What is the early payoff date for this loan?
  • What is the chargeback dollar amount that will be assessed if payoff or refinance occurs prior to the EPO date?

If you have additional servicing-related questions, please contact Servicing911 by email at servicing911@fairwaymc.com

<End of template>

Fairway Loan officers may contact the Early Payoff team directly if they prefer. 

  • Email: epo@fairwaymc.com
  • The EPO Department and EPO email are for internal use only – do not provide this information to customers or external third parties
  • This information is available to LOs and The Street in the Servicing KnowledgeOwl – view the content by clicking here (open link in Citrix – Or – open link, close window then re-open link to be directed to the specific content)

This information has been updated in KnowledgeOwl for Interim Servicing and Servicing911 has been update.  View the content by clicking here (open link in Citrix – Or – open link, close window then re-open link to be directed to the specific content).