11/15/19 - Updated Procedure: Ordering Payoff Quote Faxed for Fairway Internal Loan Officer Refinance

A new step to update the No Analysis Stop Code has been added to the procedure for ordering payoff quotes for Fairway Loan Officers when it is an internal refinance with a request to net escrow.

Remember: The steps to add stops and to net escrow only apply to this procedure and not to regular payoff quote requests.

Click here to view the updated procedure or visit the Payoff section in KnowledgeOwl.
 The information in this update applies to the Fairway Retained Servicing (ServiceMac) Call Center.  An update for the Servicing 911 team’s process on this request type will be sent to the applicable team members in a separate email.