11/18/2020: Loan Number Issue - Eleven Digit Loan Numbers in Encompass, Ten Digit Loan Numbers in FICS


  • Explanation of what occurred and customer impact
  • FICS work-around to view loan information
  • FairwayNEXT impact and work-around for customers to view loan information

The Encompass system can accept eleven (11) digit loan numbers for new loans originated in branches with four digit branch codes.  FICS cannot accept loan numbers greater than ten (10) digits.  

A small population of loans with 11 digit loan numbers recently originated and could not be revised as origination disclosures were sent referencing this loan number.  This means all customer-facing communications, statements, and other reports must use this originally created Encompass 11 digit loan number however, it will not match the FICS loan number field.  

The following work-around actions are in effect for these loans:

  • The 11 digit loan number is stored in the Member # field in the Search Criteria window on FICS
  • A 10 digit loan number is being created when the loan boards to FICS
    • The four digit branch code (first four numbers of the Encompass loan number) is replaced with 999 on FICS
    • This results in a 10 digit number that will reside on the Loan # field on FICS

Goodbye letters and Fairway billing statements will generate referencing the 11 digit Encompass loan number (stored in the Member # field in FICS).  The 10 digit FICS loan number will appear in the footer of the Goodbye Letters.

If customers call and provide an 11 digit loan number:

  • Enter the 11 digit loan number in the Member # field in the Search Criteria window on FICS

  • The loan may also be accessed by replacing the first four digits (branch code) of the 11 digit loan number with ‘999’ and entering the remaining seven digits in the Loan # field on FICS 
  • Please be aware of this information when completing research or accessing document images
  • This loan number issue will impact the Year-End statements generated by Fairway for the interim servicing period 

FairwayNEXT.com impacts – The 11 digit loan number will not be accepted on FairwayNEXT.com.  Please instruct customers with 11 digit loan numbers to look up their account using their Last Name, Last 4 Digits of SSN/TIN and their Property Zip Code.