12/17/2020: Retained Servicing KnowledgeOwl has been Updated

Call center procedures for Easement requests and Name Change to LLC requests have been added to KnowledgeOwl for retained servicing loans.

  • Easement procedure is documented in Partial Release and Easement Land Modification >> Easement Procedure

  • Name Change to LLC is documented in Account Maintenance >> Name Changes 

The search words “Easement” or “LLC” may also be used to quickly locate these procedures.