12/17/2020: Retained Servicing KnowledgeOwl has been Updated

Call center procedures for Easement requests and Name Change to LLC requests have been added to KnowledgeOwl for retained servicing loans.


  • Easement procedure is documented in Partial Release and Easement Land Modification >> Easement Procedure


  • Name Change to LLC is documented in Account Maintenance >> Name Changes 


The search words “Easement” or “LLC” may also be used to quickly locate these procedures.