On December 16, 2019 multiple files at our print vendor were combined in error. This resulted in duplicate Notice of Transfer (NOT) letters being generated and mailed to 70 customers.
In addition, 24 of the 70 customers have First Lien and Second Lien mortgages. This means these customers received two copies of the NOT for their First Lien and two copies of the NOT for their Second Lien.
If customers call regarding these duplicate letters, please advise the following:
- A one-time printing error caused duplicate copies of the Notice of Transfer to be printed and mailed
- The information provided is accurate regarding the Servicing Transfer
- Please apologize for any confusion or frustration this matter caused
See your Manager or Lead if you have any questions.