Memo Notes Requirements on FICS

Articles

Documenting FICS - Direct Customer Communication
Document details and  information in the All Memos section of FICS for every call and email handled where direct communication with customers occur.  This level of system documentation is required with all forms of direct communication wi...
Documenting FICS - Loan Officer Communication
It is strongly recommended to document system notes in FICS regarding actions taken when assisting Loan Officers. There are two scenarios where documenting system notes in FICS are required when assisting Loan Officers: Customer is i...