April 1, 2022: Retained Servicing Revoking Third Party Authorization

The detailed information referenced below has been published in KnowledgeOwl for Retained Loans by navigating to:  Home >> Authentication >> Revoking Third Party Authorization, or Click Here.

If a customer contacts Customer Experience to remove an authorized third party, complete the following steps:

Advise the customer to send a written request including the following information:

  • Loan number
  • Name of third party they no longer want to be authorized on the account
  • Date for the revocation to be effective

Notate SERN the customer called to inquire about removing a third party authorization and was advised to send the request in writing.

Please contact your supervisor or manager if you have any questions.