April 10, 2022: RESOLVED: FairwayNEXT Customer Are Now Able to Retrieve Documents

The issue referenced below has been resolved.  Customers may now access documents from the FairwayNEXT website.  Please contact your supervisor or manager if you have any questions.

Sent: Monday, April 11, 2022 2:24 PM
Subject: FairwayNEXT ALERT - Customers Unable to Retrieve Documents

FairwayNEXT ALERT – Customers Unable to Retrieve Documents

Interim servicing customers are currently unable to access, view and download copies of documents from the FairwayNEXT website.  This includes monthly billing statements and 1098 Year End Statements.

The Servicing Operations Team is working with the Fairway I.T. Team to resolve this issue as quickly as possible.

Servicing Training will provide status updates as additional information becomes available.  

All other functionality on the FairwayNEXT website is available to users.