April 12, 2021: Flagstar Bank, Mr. Cooper, and M&T Bank May Now Endorse Insurance Claim Checks Made Payable to Fairway

Effective April 12, 2021, customers whose loans transfer servicing to Flagstar Bank, Mr. Cooper, or M&T Bank may now send loss draft insurance claim checks made payable to Fairway directly to one of these servicers/subservicers.  Please become familiar with the details shown below, and a version of this communication will be sent from Kim Yowell to all Fairway Loan Officers and Branch Staff (Fairway All) on Monday the 12th.


This expedites the processing of insurance claims checks, helping to minimize the wait for customers who need these funds to make repairs on their damaged home.

  • Customers are no longer required to mail the physical check to Fairway for endorsement before the check is then mailed to their new servicer/subservicer
  • Customers do not have to contact their homeowner’s insurance company to obtain a new check made payable to their new servicer


Customers should contact Flagstar Bank, Mr. Cooper or M&T Bank directly to obtain all details and requirements regarding their claim check endorsement process.  


Customers should be prepared to provide the following information: 

  • Date and cause of the property damage
  • Dollar amount of their total insurance claim
  • Copy of Insurance Adjustor’s Worksheet  


This information has been updated in KnowledgeOwl for Interim Servicing and Servicing911 under the Loss Draft Claim Checks Made Payable to Fairway section.

The mailing address for Insurance Claim Checks is different than the normal correspondence addresses or payment addresses.  There are specific addresses for these checks.


Flagstar Bank Customer Service Representatives are available to assist customers by calling toll-free (800) 968-7700.


Insurance Claim Check Mailing Address: 

Flagstar Bank Loss Draft Department

827 West Grove Avenue

Mesa, AZ  85210-4931


Mr. Cooper Customer Service Representatives are available to assist customers by calling toll-free (877) 372-0512.


Insurance Claim Check Mailing Address:

Mr. Cooper Loss Draft Department

Lake Vista 4

800 State Highway 121 Bypass

Lewisville, TX  75067


M&T Bank Customer Service Representatives are available to assist customers by calling toll-free (866) 820-1668.


Insurance Claim Check Mailing Address: 

M&T Bank Loss Draft Department

One Assurant Way

Springfield, OH  45505-4717


Please contact your supervisor or manager if you have any questions.