A new procedure for Updating Temporary Mailing Addresses for retained loans has been published.
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Home >> Account Maintenance >> Customer Contact Information >> Updating Mailing Address
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Screen: MAS1 ADD3
Comment Code: CSSADD - Customer Requested Mailing Address Change
To update a temporary or seasonal mailing address
If the customer advises that they receive mail at a temporary location, update the address in the seasonal address fields.
- Navigate to MAS1/ADD3
- Press F8
- Enter the Start and Stop Date
- The Start Date should be the current date; unless the borrower advise they would like it to start at another time.
- Note: We start retroactively
- The Start Date should be the current date; unless the borrower advise they would like it to start at another time.
- The Stop Date should be entered per the date the Borrower request
- Enter the address in the corresponding fields
If the temporary address is a foreign address, enter a Y in the foreign mailing address field.
Please contact your supervisor or manager if you have any questions.