April 16, 2021: FICS Data Purge and Retrieving Purged Loan Records

Records for 193,591 loans originated and funded in 2017 and 2018 will be purged from FICS this evening (Friday April 16, 2021).


Loan data, memos and transaction histories will no longer be viewable for these loans.


Images of documents and letters uploaded to Radstar for these loans will remain viewable in FICS by following the steps listed below:

  1. Select Tools from the menu bar at the top of the screen
  2. Select Retrieve
  3. The Radstar Retrieve tab will appear
  4. Type the loan number in the Beg/End Loan # field
  5. Check the Include Deleted Loans box – this must be checked to successfully retrieve documents for purged loans
  6. Click the Search Now button and documents folders will appear in the lower portion of the screen


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The purged data will remain accessible to the Servicing Operations Team should research be required.


If purged data is needed, please send an email with the following information:


Address email to:  Julie Presley and copy Sam Young

Subject line:  Purged Loan Data Request

Body of email:  Loan number and a specific description of the needed data including a date range


Servicing Operations will reply within 1 to 2 business days.