Recast information in KnowledgeOwl has been updated. This information is located in the KnowledgeOwl viewed by The Street (Fairway Loan Officers and Branch Employees) in the Recast section.
Servicing911 team members must begin providing this updated information/matrix to loan officer effective with the distribution of this newsflash. Discontinue distribution of prior versions of the Recast Matrix.
Prior communications advised Chase no longer permitted recasts. Upon further research and discussion, Chase advised they allow recasts. The Chase recast requirements have been added to the Recast Matrix.
Additional content changes and updates include:
Please contact your supervisor or manager if you have any questions.