April 20, 2021: Recast Information Has Been Updated To Include Guidelines for US Bank

To access the direct KnowledgeOwl link embedded in this newsflash:

  • Click the link and enter your Fairway Citrix login and password, if prompted
  • The KnowledgeOwl for The Street homepage will open
  • Close the KnowledgeOwl window and click the link again – this will open the specific page and referenced content

Recast information in KnowledgeOwl has been updated.  This information is located in the KnowledgeOwl viewed by The Street (Fairway Loan Officers and Branch Employees) in the Recast section. 

Recast guidelines for loans serviced/subserviced by US Bank have been published.  No other content has changed with this update.

Servicing911 team members must begin providing this updated information/matrix to loan officers effective with the distribution of this newsflash.  Discontinue distribution of prior versions of the Recast Matrix.

Please contact your supervisor or manager if you have any questions.