April 22, 2021: How To Request Retained Servicing For A New Loan

To access the direct KnowledgeOwl links embedded in this newsflash:

  • Click the link and enter your Fairway Citrix login and password, if prompted
  • The applicable KnowledgeOwl homepage will open
  • Close the KnowledgeOwl window and click the link again – this will open KnowledgeOwl to the specific content referenced


Verbiage for this process has been updated to include “at the time of Lock”.  The updated sentence appearing in KnowledgeOwl for The Street (Fairway loan officers and branch employees) is shown below:


If you wish to have a loan designates for retained servicing, at the time of Lock please email LockDesk@fairwaymc.com.


Make sure to include this clarifying updated information when responding to Fairway loan officers or branch employees on this topic.


This is viewable in KnowledgeOwl for The Street by navigating to:

Home >> Fairway Retained Servicing >> How To Request Retained Servicing For A New Loan, or Click Here


This is viewable in KnowledgeOwl for the Interim Servicing and Servicing911 teams by navigating to:

Home >> ServiceMac – Retained Loans >> How To Request Retained Servicing For A New Loan, or Click Here