April 26, 2021: Updated Information - Loan Purchase Notice Emails to Loan Officers

On April 20, 2021 the communication shown below advised a technical issue preventing delivery of the Loan Purchase Notice emails to Fairway loan officers/branch staff has been resolved.  A sample of the Loan Purchase Notice is viewable in the original communication, shown below.


These emails are being sent for all loans when they are purchased except for a subset of Fannie Mae loans.  The Servicing Operations team is working with the Fairway I.T. team to resolve this matter.  


Should you receive an inquiry regarding the Loan Purchase Notice emails, advise the following:

  • A technical issue prevented these emails from being sent from late March until April 20, 2021
  • The issue has been resolved and Loan Purchase Notice emails are being sent for a majority of loans when they are purchased 
  • A known technical issue is preventing these emails from being sent on a portion of Fannie Mae loans at this time
  • This issue is actively being addressed by Fairway’s I.T. team
  • The date this matter will be resolved is not available at this time


Status updates will be provided as more information becomes available.  Please contact your supervisor or manager if you have any questions.


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From: Servicing Training <servicingtraining@fairwaymc.com>
Sent: Tuesday, April 20, 2021 11:11 AM
Subject: Issue Sending Loan Purchase Notice Emails To Loan Officers Has Been Resolved

Issue Sending Loan Purchase Notice Emails To Loan Officers Has Been Resolved


An identified technical issue has prevented delivery of the Loan Purchase Notice emails to Fairway loan officers/branch staff since late March 2021.  Fairway’s I.T. team is resolving the issue, and these emails will resume delivery to loan officers/branch staff today (April 20, 2021).  


A sample of the Loan Purchase Notice email is shown below:  



Should you receive an inquiry regarding these emails, advise the following:

  • A technical issue resulted in the temporary disruption of the distribution of these emails
  • This issue has been identified and fixed
  • Delivery of these emails will resume on Tuesday, April 20, 2021


Please contact your supervisor or manager if you have any questions.