Business Unit Contact Matrix

Content Added 11/09/2021

CELINK BUSINESS UNIT CONTACT MATRIX
AssignmentZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
BankruptcyZendesk - Late Default, Foreclosure, Prop Pres & HOA
Call Center -  Borrower OutreachZendesk - Call Center (BC & DAD): Call Out Requests
Call Recording Requests (Call QC)Zendesk - Call Center (BC & DAD): Request Phone Call Recording
Called Due Monitoring (Death/Occ/T&I)Zendesk - Early Default, Maturities, Extensions, SS, DIL, NBS, Occupancy
Claims InquiriesZendesk - Liquidation Claims & REO
Collateral ManagementCollateral@reversedepartment.com
Complaints/Escalations/P&P'sZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
Compliance - AuditsZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
Critical Tax (Tax Sale/Lien Notice)Zendesk - TI Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
Custodial Accountingcustodial.accounting@celink.com
Data CorrectionZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
DIL/CFKZendesk - Early Default, Maturities, Extensions, SS, DIL, NBS, Occupancy
Direct Deposit/ACH EscalationsZendesk - BC Admin & Request Processing
Direct Deposit/ACH Standard RequestsDirect.Deposit@reversedepartment.com
FLDD MonitoringZendesk - Late Default, Foreclosure, Prop Pres & HOA
ForeclosureZendesk - Late Default, Foreclosure, Prop Pres & HOA
GNMA RequestsGNMA_Requests@celink.com
HERMITHERMIT.Processing@reversedepartment.com
HERMIT (Appraisal, Marketing Extension & SS Approval)HERMIT_EXTVAR_Requests@celink.com
HHF/HAFZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
HOA InquiriesZendesk - Late Default, Foreclosure, Prop Pres & HOA
Investor Reportinginvestor.reporting@celink.com
IT/System Issues & General InquiriesZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
Lender Placed InsuranceZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
Lien ReleaseZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
Line of Credit Borrower Draw Standard RequestLOCManagement@reversedepartment.com   (internal only- not for bwr use)
Line of Credit EscalationsZendesk - BC Admin & Request Processing
LitigationLegalLitigation@reversedepartment.com
Loan Boarding InquiriesZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
Loss Draft/RepairsZendesk - Repairs & Loss Drafts
Loss Mitigation - At-RiskZendesk - Early Default, Maturities, Extensions, SS, DIL, NBS, Occupancy
T&I Default - Optional DelayZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
Make Whole RequestFinance.AUS@reversedepartment.com
NBS - Monitoring and AssignmentZendesk - Early Default, Maturities, Extensions, SS, DIL, NBS, Occupancy
Origination Doc ValidationDocument.Processing@reversedepartment.com
Partial ReleasesZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
Payment Plan ChangesZendesk - BC Admin & Request Processing
Payment ProcessingPayment_Processing@reversedepartment.com
Payoff Quote EscalationsZendesk - BC Admin & Request Processing
Payoff Quote Standard  RequestPayoff@reversedepartment.com
POA/Guardianship/ConservatorshipZendesk - BC Admin & Request Processing
Property Preservation (Through FCL)Zendesk - Late Default, Foreclosure, Prop Pres & HOA
REOZendesk - Late Default, Foreclosure, Prop Pres & HOA
Repayment PlansZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
SecuritizationZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
Service TransfersServicingTransferRequests@celink.com
Short SaleZendesk - Early Default, Maturities, Extensions, SS, DIL, NBS, Occupancy
Special ProjectsZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory
SubordinationsZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
T&I MonitoringZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
T&I Default SupportZendesk - T&I Monitoring, LESAs, Repayment Plans, HHF/HAF Funds
Title & Lien AdminZendesk - Loan Admin (HUD Assign., Lien Release, Title & Data Corrections)
Trust ReviewZendesk - BC Admin & Request Processing
User Access RequestsZendesk - Client Relations, Technology, Escalations & Compliance/Regulatory