Call Center Procedure

Follow the steps shown below to request a customer call back from the Fairway Privacy Response Team:

Obtain the following pieces of information:

  • Customer's name
  • Loan number
  • Preferred call back phone number
  • Preferred best time for the Privacy Response Team to return the call

Email this information to:  DW Schabbing, Danyell Williams and Debbie Kinnard

  • Subject line: "Privacy Breach Callback - Loan Number _________" 
  • Body of email: Include customer contact information obtained for the callback
  • Send email and inform customer they will receive a call back within 24 hours