Interim Servicing Contact Information

Information on this page applies to Interim Servicing and Servicing 911.

Interim Servicing Customer Experience 

Contact Information 

Phone: 800-201-7544

Hours of OperationMonday - Friday 8:30 am - 5:00 pm Central Time

Email Address for Customersservicing@fairwaymc.com

Website: www.FairwayNEXT.com

Fax:  866-305-2449


Monthly Payment Mailing Address:

Fairway Independent Mortgage Corporation

PO Box 117298

Carrollton, TX  75011


Monthly Payment Overnight Mailing Address:

Fairway Independent Mortgage Corporation

Attn: Payment Processing

4201 Marsh Lane

Carrollton, TX  75007


Correspondence updated 05/24/22:

Fairway Independent Mortgage Corporation 

Attn: Servicing Department 

4201 Marsh Lane

Carrollton, TX  75007


Qualified Written Requests:

Fairway Independent Mortgage Corporation

Attn: Servicing Department - QWR

4201 Marsh Lane

Carrollton, TX  75007

Branch Support - Fairway Now and Origination Issues:  

Toll-free: (888) 386-1110

  • Press Option 1 for Branch Support including Fairway Now
  • Press Option 2 for Encompass Support
  • Press Option 3 for IT Support

6:30 a.m. – 10:00 p.m. Monday – Friday 

8:00 a.m. – 8:00 p.m. Saturday 

Closed Sunday

Website: https://help.fairwaymc.com


Fairway Reverse Mortgage - Inquiries about Obtaining a Reverse Mortgage

Point of Contact:  

Toll-free: (800) 754-7019

E-mail: Reversesupport@fairwaymc.com


Fairway Reverse Mortgage - Servicing Department HECM CLS: Click Here for Contact Information