Set up Five9 to conference in a third party call, and follow the steps shown below.
Note: It is not a requirement to read the third-party call disclaimer to the interpreter. Through contractual agreement between Fairway and Language Line Solutions, privacy and non-disclosure agreements have been provided for. The only time third-party disclosures need to be provided is when the initial caller is an actual third-party to the loan. Please contact your supervisor if you have questions on this information.