Information on this page applies to Interim Servicing and Servicing 911.
Customers providing consent to receive email communication during the origination of their loan will receive an email from Fairway Servicing if a Payment Reminder Letter is printed and mailed. The email will provide a link, via a clickable button embedded in the email, to allow customers to view an image copy of the Reminder Letter.
Review the data fields shown below in FICS for more information.
Confirm if email consent was provided by customers:
- Miscellaneous Fields (all) -> view field number 116 - eConsent Indicator (alphanumeric)
- Field value of [Y] indicates customers provided consent to receive email communication
- Field value of [N] indicates customers did not provide consent to receive email communication
Confirm email address on file:
- General folder -> Borrower / Address information
- E-Mail Address field
Emails will be delivered 1 to 2 business days after the letter generation date indicated in Radstar to those customers who provided consent to receive email communication.
Use the above described process to determine if email communication was sent as there will be no documentation in FICS advising the email was generated.
Emails will be delivered to customers from this email address:
Emails will contain a clickable button (link) to view the Transfer Letter or the Payment Reminder Letter:
Once the customer clicks the button (link) to view the document, they must check the Secure Message Acknowledgement box that appears. After checking the acknowledgement message the applicable document will appear.
Verbiage contained in the the Payment Reminder Letter Email is shown below:
Date: MM/DD/YY at 12:00:00 AM CDT
To: [Customer Email Address Displays Here]
Subject: Mortgage Payment Reminder
An important letter about your mortgage loan payment is now available. To view the letter, please click the link below.
Thank you for being a valued Customer,
Fairway Independent Mortgage Corporation
Verbiage contained in the the Payment Reminder Letter is shown below: