01/27/2021: Customer Emails Sent to Flagstar Bank bulk sale transfer customers

Flagstar Bank mailed welcome letters to this population of customers on Friday January 22, 2021.  Flagstar Bank will send an email communication to customers who have provided consent to receive emails between February 1 – 4, 2021.



Customers who have provided consent to receive email communication from Fairway and whose loans are transferring to Flagstar Bank effective February 1, 2021 will be sent a copy of the email shown below.  These emails will be sent from Fairway (ServiceMac) this afternoon (01/27/2021).


There are two versions of email communication from Fairway (ServiceMac):


  • The first version shown below will be sent to customers whose ACH drafting will not transfer to Flagstar Bank
  • The second version shown below will be sent to customers whose ACH drafting will transfer or whose loans are not enrolled in ACH drafting 



1) Email for customers whose ACH drafting will not transfer:

Please watch for this important notice in your mailbox. For your convenience we are also providing you servicing transfer details electronically. 

MyFairwayServicing


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Notice of Servicing Transfer 

FAIRWAY has mailed you a notification on the upcoming transfer of servicing of your mortgage loan # <ServiceMac loan number appears here>. Your loan is transferring from Fairway Independent Mortgage Corporation to Flagstar Bank effective February 1, 2021. Please watch for this important notice in your mailbox. For your convenience we are also providing you servicing transfer details electronically.
 
 Your mortgage servicer is responsible for the management of your loan activity including payment processing, tax and insurance payments (if applicable), maintaining your home loan records and other activities needed to administer your loan. 
On February 1, 2021 Flagstar Bank will begin performing those loan servicing activities. No terms of your mortgage loan will be changing. 

What Does This Mean to You? 

Flagstar Bank assigned a new mortgage loan number <Flagstar Bank loan # appears here> for use starting February 1st when you begin making your monthly mortgage payment to Flagstar Bank.
 
 If your monthly payments are automatically withdrawn monthly or biweekly from your bank account by Fairway, this service will be discontinued at time of servicing transfer. On February 1, you will be responsible to make your payment directly to Flagstar Bank as per the instructions provided within the contact information section further below. After your servicing transfer, you may contact Flagstar Bank to establish an electronic payment draft.
 
 If you are making your monthly payment through your financial institution, a bill-pay or online service or any third-party provider (including military allotments), then prior to the servicing transfer effective date, it is important that your payment details be updated with your new servicer information:

Pay to the order of: Flagstar Bank
 Reference: New Flagstar loan # 440910293
 Mail to/reference the: Payment Processing Department
 Flagstar Bank, P.O. Box 660263
 Dallas, TX 75266-0263 

Servicer Contact Information 

If you have any questions for either Fairway Independent Mortgage Corporation or your new servicer, Flagstar Bank about your mortgage loan regarding this servicing transfer please use the following dates and contact information:

Payment Addresses and Contact Information 

Send Payments to: 

On or before January 31, 2021
 Fairway Independent Mortgage Corporation
 PO Box 105178
 Atlanta, GA 30348-5178

  On or after February 1, 2021
    Flagstar Bank
    PO Box 660263
    Dallas, TX 75266-0263
   Recurring or one-time ACH payments:                                                                              t  flagstar.com/myloans 

Correspondence: 

On or before January 31, 2021
 Fairway Independent Mortgage Corporation
 PO Box 100100
 Duluth, GA 30096-9377 

   On or after February 1, 2021
    Flagstar Bank
    5151 Corporate Drive
    Troy, MI 48098-2639 

Questions: (Including questions about this transfer) 

On or before January 31, 2021
 Customer Experience
 Toll-free: (877) 297-5350
 Mon-Fri: 8:30 am - 5:00 pm CT

   On or after February 1, 2021
   Customer Service Department
   Toll-free: (800) 968-7700
   Mon-Fri: 7:30 am - 8:00 pm ET
   Sat: 7:30 am - 4:00 pm ET

Loan Number: 

On or before January 31, 2021
 Current Loan # <Loan # will show here>

   On or after February 1, 2021
   New Loan # <Loan # will show here>




2) Email for customers whose ACH drafting will transfer:

Please watch for this important notice in your mailbox. For your convenience we are also providing you servicing transfer details electronically. 

MyFairwayServicing


http://cdn.mcauto-images-production.sendgrid.net/bef3c49ad84f3719/53dbb262-dc79-4a33-a954-1a3746222d28/1200x400.png

Notice of Servicing Transfer 

FAIRWAY has mailed you a notification on the upcoming transfer of servicing of your mortgage loan # <ServiceMac Loan # appears here>. Your loan is transferring from Fairway Independent Mortgage Corporation to Flagstar Bank effective February 1, 2021. Please watch for this important notice in your mailbox. For your convenience we are also providing you servicing transfer details electronically.
 
 Your mortgage servicer is responsible for the management of your loan activity including payment processing, tax and insurance payments (if applicable), maintaining your home loan records and other activities needed to administer your loan. 
On February 1, 2021 Flagstar Bank will begin performing those loan servicing activities. No terms of your mortgage loan will be changing. 

What Does This Mean to You? 

Flagstar Bank assigned a new mortgage loan number <Flagstar Bank Loan # appears here> for use starting February 1st when you begin making your monthly mortgage payment to Flagstar Bank.
 
 If your monthly payments are automatically withdrawn from your bank account by Fairway Independent Mortgage Corporation, this service will continue, however while your new servicer establishes your loan records, there may be a short ACH draft delay in February which will have no impact to your payment record.
 
 If you are making your monthly payment through your financial institution, a bill-pay or online service or any third-party provider (including military allotments), then prior to the servicing transfer effective date, it is important that your payment details be updated with your new servicer information:

Pay to the order of: Flagstar Bank
 Reference: New Flagstar loan # 0440918376
 Mail to/reference the: Payment Processing Department
 Flagstar Bank, P.O. Box 660263
 Dallas, TX 75266-0263 

Servicer Contact Information 

If you have any questions for either Fairway Independent Mortgage Corporation or your new servicer, Flagstar Bank about your mortgage loan regarding this servicing transfer please use the following dates and contact information:

Payment Addresses and Contact Information 

Send Payments to: 

On or before January 31, 2021
 Fairway Independent Mortgage Corporation
 PO Box 105178
 Atlanta, GA 30348-5178

  On or after February 1, 2021
   Flagstar Bank
   PO Box 660263
   Dallas, TX 75266-0263
   Recurring or one-time ACH payments:   flflagstar.com/myloans

Correspondence: 

On or before January 31, 2021
 Fairway Independent Mortgage Corporation
 PO Box 100100
 Duluth, GA 30096-9377 

   On or after February 1, 2021
    Flagstar Bank
    5151 Corporate Drive
   Troy, MI 48098-2639 

Questions: (Including questions about this transfer) 

On or before January 31, 2021
 Customer Experience
 Toll-free: (877) 297-5350
 Mon-Fri: 8:30 am - 5:00 pm CT

   On or after February 1, 2021
    Customer Service Department
    Toll-free: (800) 968-7700
    Mon-Fri: 7:30 am - 8:00 pm ET
    Sat: 7:30 am - 4:00 pm ET

Loan Number: 

On or before January 31, 2021
 Current Loan # <Loan # will show here>

    On or after February 1, 2021
     New Loan # <Loan# will show here>