December 29, 2021: Servicing911 New Email Templates Added to Manage Engine

Two new email response templates have been added to Manage Engine for use by the Servicing911 Team.  


These new templates include: 

  • Servicing911 – Payoff Quote Transferred to Flagstar Bank
  • Servicing911 – Payoff Quote Transferred to M&T Bank


 The verbiage contained in these new templates is shown below.  


Please contact your supervisor or manager if you have any questions.  



Template Name

Servicing911 - Payoff Quote Transferred to Flagstar Bank    


Reply Message

Servicing911 - Payoff Quote Transferred to Flagstar Bank


Hello $First Name,

Thank you for contacting Servicing911 regarding your request for a payoff quote.

This loan transferred to Flagstar Bank effective <DATE>. The new Flagstar Bank Loan Number is <LOAN NUMBER>.

Flagstar Bank has a preferred easy and quick self-serve process for customers or third parties requesting a payoff.


Payoff quotes may be ordered in one of three ways:

Log on to MyLoans (Flagstar Bank’s online system)

Call Flagstar’s automated system at 800-968-7700

Visit a Flagstar Bank branch

Payoffs can be mailed to the address listed in our system at no charge.


Payoffs can be expedited and sent via fax or email. Fees incurred for an expedited payoff are as follows:

$0 for loans in New Jersey

$5 for FHA loans

$30 for all non-FHA loans


Representatives, such as mortgage companies and title companies, may order a payoff on the customer’s behalf provided the customer has granted them authorization.

Payoffs may incur a recording fee. This fee satisfies the cost of recording a mortgage discharge with your county.


Please let me know if you have additional questions or if we can assist you in any other way.

Thank you for contacting Servicing911.

$EmailSignature


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Template Name

Servicing911 - Payoff Quote Transferred to M&T Bank    


Reply Message

Servicing911 - Payoff Quote Transferred to M&T Bank

Hello $First Name,

Thank you for contacting Servicing911 regarding your request for a payoff quote.


This loan transferred to M&T Bank effective <DATE>. The new M&T Bank Loan Number is <LOAN NUMBER>.


M&T Bank has a preferred easy and quick self-serve process for customers or third parties requesting a payoff.


Online:

1. Log on to M&T Bank’s Online Banking, select the mortgage account you wish to request the payoff quote for and proceed to the My Mortgage Info section

2. On the mortgage landing page, select ‘Payment’ from the top row of options.

3. On the Payment page, click on the ‘View Payoff Quote’ action button on the Loan Payoff tile and a pop- up window will open that lets you select an estimated payoff date, reason for request and instantly generate a quote

4. The quote will be downloadable as a .PDF file


By Phone:

To obtain a payoff quote via phone or if you are an authorized third-party, call M&T Mortgage Servicing Department’s automated phone system toll-free at (800) 724-2224.


A payoff request can be created and mailed for free. Charges may apply for faxing, expedited delivery, or multiple payoff requests.


Representatives, such as mortgage companies and title companies, may order a payoff on the customer’s behalf provided the customer has granted them authorization.


Payoffs may incur a recording fee. This fee satisfies the cost of recording a mortgage discharge with your county.


Please let me know if you have additional questions or if we can assist you in any other way.

Thank you for contacting Servicing911.

$EmailSignature


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