December 7, 2021: Retained Servicing Access Change for Servicing Digital International Users

Effective immediately, retained servicing customers can only access Servicing Digital – web portal – if they are attempting to access the website from the Countries or Territories listed below.  

  • United States 
  • United Kingdom 
  • Canada 
  • Mexico 
  • Puerto Rico 
  • South Korea 
  • Germany 
  • Guam 
  • Finland 
  • Greenland 
  • Japan

Users who are outside of these Countries or Territories can no longer access Servicing Digital for retained loans.  

This content can be viewed in KnowledgeOwl for Retained Servicing by navigating to:

Home >> Servicing Digital and Landing Page >> Access Change for International Users

Please contact your supervisor or manager if you have any questions.