Email Templates - Interim Servicing

Articles

Acknowledgement
Servicing Interim - Acknowledgement     Reply Message <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest p...
Autodraft & Biweekly Draft Unavailable
Servicing Interim - Autodraft & Biweekly Draft Unavailable Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We are not able to offer an aut...
Branch Location, Loan Officer, Telephone Number to Apply for Loan
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We are glad to receive your inquiry regarding your interest in working with Fairway to meet ...
Confirm Payment Receipt
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Thank you for your recent payment in the amount of <INPUT DOLLAR AMOUNT RECEIVED>. This pa...
Do Not Contact List
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We acknowledge receipt of your request to opt out of receiving further communications from Fairwa...
Document Copy Request
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We received your recent request for a copy of <Document Requested>. The document you reque...
Email Ticket Missing Verification Pieces
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We received your recent request and were not able to provide assistance as the original emai...
Escrow Payments
Servicing Interim - Escrow Payments     <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding escrow information on your loan.  ...
FairwayNEXT Registration Steps
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. You may view information about your mortgage loan, process payments due to Fairway and retri...
Loan Type Unavailable Online
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Based on factors associated with your loan type and plan, we are not able to provide online ...
Loss Draft Assigned and Sold to New Servicer but Not Yet Transferred
Template Name Servicing Interim - Loss Draft Assigned and Sold to New Servicer but Not  Yet Transferred    <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s ...
Loss Draft Flagstar Bank Transfer
Template Name Servicing Interim – Loss Draft Flagstar Bank Transfer      Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding the insurance claim check y...
Loss Draft M&T Bank Transfer
Template Name Servicing Interim – Loss Draft M&T Bank Transfer     <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding the...
Loss Draft Mr. Cooper Transfer
Template Name Servicing Interim - Loss Draft Mr. Cooper Transfer     Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding the insurance claim check you recen...
Loss Draft ServiceMac Transfer
Template Name Servicing Interim - Loss Draft – ServiceMac Transfer <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding the insurance clai...
Payment Forwarded to New Lender
Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. Thank you for your recent monthly payment in the amount of <INPUT DOLLAR AMOUNT RECEIVED>. Fairway has forwarde...
Payment Options
Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We offer multiple convenient options for you to remit your monthly payment. Pay Onli...
Payoff
Template Name Servicing Interim - Payoff     <BEGIN>   Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding a payoff quote request.  Assis...
Recast General Guidelines – Contact New Servicer
Template Name Servicing Interim – Recast General Guidelines - Contact New Servicer <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team rega...
Successor in Interest – Other Servicer
Template Name Servicing Interim - Successor in Interest Other Servicer <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team.  On behalf of Fairway, we ...
Transfer Effective Date
Template Name Servicing Interim – Transfer Effective Date     <BEGIN> <Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding t...
Webster Bank Transfer Loans
Template Name Servicing Interim – Webster Bank Transfer Loans  <BEGIN> Dear <Customer Name>,  Thank you for contacting Fairway’s Customer Experience Team regarding your mortga...
Year End Mortgage Interest Statement for 2021
Template Name Servicing Interim – Year End Mortgage Interest Statement for 2021     <BEGIN> Dear <Customer Name>, Thank you for contacting Fairway’s Customer Experience Team. ...
Third Party Solicitation Letter Not Affiliated with Fairway
Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority. We can confirm the referenced letter you received was not generated or mailed to you from Fairway Independent Mortgage Corpora...