Email Ticket Missing Verification Pieces

Dear <Customer Name>,

Thank you for contacting Fairway’s Customer Experience Team.  Assisting our customers is our highest priority.

We received your recent request and were not able to provide assistance as the original email did not contain the required loan information.

Please resubmit your original inquiry and make sure the following details are included:

    Loan number

    Customer’s Name

    Property address including zip code

If you have additional questions regarding applying for a mortgage loan with Fairway or if we may be of further assistance, please contact Customer Experience by calling toll-free (800) 201-7544 from 8:30 a.m. to 5:00 p.m. Central Time Monday through Friday or email

Access loan information online by visiting

Thank you for contacting Fairway Independent Mortgage Corporation.