Information on this page applies to Interim Servicing and Servicing 911.
Customers may have funds held from the Closing of the loan to be used for repairs to the property or other required conditions.
When customers complete the repairs and are ready to obtain these funds, they must contact the Fairway Branch Office where they originated their loan.
The Fairway Branch Office will complete a required form, and the Branch will contact the Escrow Holdback Team and coordinate the communication and the delivery of the funds to customers.
View the Loan Officer’s Name in the E-folder in Encompass. Use this information to help identify the Fairway Branch Office location.
Do not email the Escrow Holdback group regarding this issue.
Customers must work with the Fairway Branch Office where they originated their mortgage loan.