Customer Email Notification Verbiage - September 22, 2021

Email Phishing Incident - Customer email notification verbiage:


Dear Customer Name,


Throughout 2020 and into 2021, Fairway was under constant attack by unknown parties.  The goal of these attacks was to compromise Fairway employee email accounts and, steal borrower information.  


While a very large majority of these attacks were successfully repelled, some accounts were compromised, and personal information may have been impacted.  Some of your personal information were accessed from attachments in the compromised email accounts.  


In accordance with the applicable state laws, we’ve attempted to notify you via the United States Postal Service.  However, your notification letters were returned to us as undeliverable.  Consequently, we decided to try providing you the notification via email.  


The attachment to this message is an electronic version of the notification letter which provides further detail about the incident, and an offer of Identity Theft Protection at no cost to you.  The notification letter also contains information about how you can further protect your identity.


We recognize that opening an attachment to an unexpected email entails some risk to you.  So, we encourage you to verify that this is a legitimate message by contacting Fairway Independent Mortgage Customer Service at (800) 201-7544, available from 8:30 am to 5:00 pm CDT, Monday – Friday. 


Ted Layne

SVP IT Shared Services/CSO

Fairway Independent Mortgage Corporation

4201 Marsh Lane

Carrollton, TX 75007

tedl@fairwaymc.com

Phone (469) 209-7539

Fax (866) 633-7069