FairwayNEXT

Articles

Reporting Customer Technical Issues with FairwayNEXT
Information on this page applies to Interim Servicing and Servicing 911. Use the template below to provide details needed to research and troubleshoot technical issues customers experience when accessing www.FairwayNEXT.com . Send E...
FairwayNEXT Texts
Prior to loan closing, Fairway LO’s must follow these steps in Encompass to ensure customers receive these helpful loan event texts: Loan officer must obtain permission from the customer to receive status texts Only the one cus...
FairwayNEXT Training Overview
Information on this page applies to Interim Servicing and Servicing 911. FairwayNEXT is a convenient portal to serve our customers after the closing of their loan.   This website is designed to be accessed via a computer or laptop and a ...
Loans Not Viewable in FairwayNEXT
Information on this page applies to Interim Servicing and Servicing 911. Bond and Agency Loans Servicing transfer information will be viewable on FairwayNEXT.com for loans transferred to the Servicers, Subservicers or Agencies listed b...
FairwayNEXT Promotional Buck Slip
FairwayNEXT Promotional Buck Slip This green buck slip is included in the first monthly billing statement for those customers who owe their first mortgage payment to Fairway. ...
FairwayNEXT Updates and Enhancements
Information on this page applies to Interim Servicing and Servicing 911. Updates Published October 21, 2019 First Update : If customers register on FairwayNEXT using the email address they provided at closing then call and chang...
FairwayNEXT Data Now Includes Loans in Bulk Sale to Flagstar Bank
Summary:  Loans that transferred from Fairway Retained Servicing (ServiceMac) to Flagstar Bank in the February 1, 2021 bulk sale have been updated on   FairwayNEXT.com   to display Flagstar Bank as the current servicer, to ...